State Farm® Insurance Agent Phil Sotomayor
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What our customers say about us...
Jim Southwick
December 11, 2024
5
out of
5
rating by Jim Southwick
"We turned all of our insurance needs over to Phil about a year ago and have been very happy with the service. I would highly recommend him for auto and home."
dimplesx55
March 18, 2024
5
out of
5
rating by dimplesx55
"My mom has been with Phil for over 15 yrs. She loves the service and understanding he provides. I recommend Phil because I trust he'll be there for you like his there for us. Thank you Phil for always being there for us!"
Debbie Martens
December 19, 2023
5
out of
5
rating by Debbie Martens
"The most helpful insurance agent and staff. Especially Edna. Shes a jewel to your company and staff."
Niki Rae
October 27, 2023
5
out of
5
rating by Niki Rae
"I absolutely love this office! They have taken care of my every need and have been very pleasant to work with."
brenda leatherow
October 13, 2023
5
out of
5
rating by brenda leatherow
"Phil is a Wonderful agent . Very pleased with the whole office staff ."
Julia Bonnett
June 9, 2023
5
out of
5
rating by Julia Bonnett
"Edna is amazing, she is always so helpful every time i call. I would definitely recommend Phil for your insurance needs."
Michael Troy
January 27, 2023
5
out of
5
rating by Michael Troy
"I have been with Phil for well over 13 years now. He covers my Truck, car, boat, toy hauler, Talon and my house!! He has always looked out for my best interest and makes certain that I have the coverage I need at the best price possible. I highly recommend calling Phil for a quote, then you will learn first hand what a great agent can do for you!! Thank you Phil and staff, you are all great!!!"
Aleisha Truscott
January 20, 2023
1
out of
5
rating by Aleisha Truscott
"I was with this insurance company for 10+ years. It was great until this last year. Hard to get ahold of Phil as he is the only agent in the office. The receptionist are not understanding or helpful. I would think twice before signing up through this agency. I had to call THREE times to cancel my policy, which was never actually done and I was charged anyway. I had to have my new insurance agent call to stand up for me. Thank goodness for Allstate."
We responded:
"It's unfortunate that sometimes actions requested do not occur in the time frame that the client feels are reasonable and timely. Our office takes these concerns seriously and we utilize them to learn and review our current office policy and procedures to avoid future situations. The perception sometimes is that the systems we utilize to make changes, additions and other requests are done so on a live system. However, they are not. They are submitted live, but they take time to process. When requests are received and submitted, they are received into the company system the next business day. These requests are then reviewed and then processed. This unfortunately takes sometimes days if not weeks. That being said in this case our office received the request to cancel the policies on January 4th, 2023 and was sent into the company on that same day. The company would then receive them the following day January 5th. The other problem arose when a client has an auto pay payment method in place, this requires a 3-business day advance notice to stop any auto pay from coming out. The system tried to take the scheduled withdrawal it normally takes if the policies were to remain in force. However, no money was taken from the account. The policyholder did not lose any money and the payment request was rejected. Since one system of cancelation had not yet communicated with the billing system, an automatic billing statement did go to the policyholder informing them the payment was rejected and advising them a payment was needed to maintain the policies in place. Mrs. Truscott contacted our office on Friday the 20th of January when she received this notice and left a message to return her call. At the very time I was calling her back later that afternoon, her new agent with Allstate was calling to inquire if anything was needed to get the policies canceled. I hung up the phone not quite finishing my message on Mrs. Truscott's voice mail and took the Allstate agents call. I spoke to both her and Mrs. Truscott (conference call) and explained the above to them and that there was no money taken and that nothing was owed, and the system was just slow to process the request to cancel. I offered Mrs. Truscott the option to submit any bank or other financial charges they may have incurred because of the auto pay attempt. She said that nothing had been charged. I take full responsibility for the actions in my office as well as any miscommunication that took place throughout this situation. I want to apologize for any inconvenience the Truscott's may have experienced and want to thank them for the privilege of allowing us to serve their family all those years. I want to also note that I pride myself on being readily available to my clients not only during normal business hours, but after hours via email, text and even having my mobile phone number available and announced on my office voicemail and after-hours messages. Respectfully, Phil Sotomayor, Agent State Farm Insurance "
Chanda Thompson
January 10, 2023
5
out of
5
rating by Chanda Thompson
"Very welcoming staff. They helped me with questions I had about their policies."
R R
December 1, 2022
5
out of
5
rating by R R
"I've been a client of Phil's for several years. Never considered moving my business because there would be no point. Phil has delivered great service for me. When ever I've needed him, he's come through."
J Brenchley
November 29, 2022
5
out of
5
rating by J Brenchley
"For the last 25 years, we have trusted and relied on Phil for all of our Insurance needs. He and his team have helped guide us through all the ups and downs of life. No matter whether we’ve bought a new car or needed to navigate through a property claim or a car accident, they have always been there. He is quick to answer calls and willing to provide his wealth of knowledge of coverage and claim navigation. Phil’s the best!! Highly recommend trusting him and his team."
Amstar Bang
September 6, 2022
5
out of
5
rating by Amstar Bang
"We barely switched from All state.. Been. A customer for years over there.. The sweet lady very helpful and kind and prompt to get me my quote. It is definitely cheaper than all state. Good job sweet lady"
Ben Smith
July 1, 2022
5
out of
5
rating by Ben Smith
"I didn't have any claims, but the few times that I was in contact with Phil Sotomayor over the past 14 years have been very positive and professional."
Laken Cairns
May 10, 2022
5
out of
5
rating by Laken Cairns
"Phil is awesome! He really cares about you personally. Always quick to respond and happy to help."
Randi Juergens
May 3, 2022
5
out of
5
rating by Randi Juergens
"Phil Sotomayor with State Farm Insurance provides top-rated service. We have been customers for over 20 years and everything we own is insured through him. Phil has always been responsive and diligent about making sure our insurance is tailored to our needs. He pay claims quickly and answers question in a timely manner. We view him as a trusted friend who cares about our family, as well as our assets."
Sarah Swan
May 3, 2022
5
out of
5
rating by Sarah Swan
"You won't find a better or more caring agent than Phil. You also won't find better rates. Each time I have done a rate check nobody has come close to matching Phil. He has gone out of his way on a Saturday to find a way for a broken window to be repaired at a remote location within two hours. He truly will go above and beyond as your insurance agent."
Kent McCashland
May 3, 2022
5
out of
5
rating by Kent McCashland
"I would recommend Phil to anyone, not only will he find you the best rates but he is always available to answer any questions or concerns. We have insured our home and vehicles with him for many years and I know I can count on him when we need him."
Carolyn Heileson
March 13, 2020
5
out of
5
rating by Carolyn Heileson
"I have been with Phil for years now!!! He is always on top of all our insurance needs. When I've had to make a claim it's a phone call and everything is taken care of. What a great feeling to know I'm covered this way!!! Thanks Phil"
Jeff Baird
March 13, 2020
5
out of
5
rating by Jeff Baird
"I've used several insurance agents over the years but none have given me the one on one attention and care that Phil has. He takes the time to help you find all available discounts and get you the best rates possible. Not only that but when I have had to make a claim he is right there to help and takes care of your needs quickly! I use him for our vehicle, home and business insurance and highly recommend him!"